NOTE: DIY EDTracker users please consult www.edtracker.org.uk. Below are some useful tips and areas of investigation, if you are experiencing issues with your EDTracker Pro.
- For wired users, the first thing to check is the cable - if you've supplied your own, check it's a data cable and not just a cheap power-only cable used for charging mobile phones. If you're seeing no device connection at all when plugging the device in, this is often the cause.
- Check the USB port on your computer isn't faulty by trying the device in another port. If you have USB 3.0 ports on your PC, check that you have the appropriate drivers installed from your PC manufacturer. Exclude any USB hubs if you have any; plug directly into the PC.
- Check the EDTracker on another computer, if possible, to verify it's not an issue with one particular PC.
- Sometimes the issue might rest with the game you're trying to use EDTracker with, so first verify the device works fine outside of the game itself. Navigate to your Windows USB Game Controllers settings in Microsoft Windows (under Control Panel) and find the device - it is called "EDTracker Pro". If it's not present, then check your device connection. EDTracker Pro doesn't need any drivers, so there's no need to install any - it should show up without any.
- Assuming you can see your device listed, click the Properties button and you should see some crosshairs in a box. Tilting the EDTracker should move the crosshairs.
- You can fit your EDTracker onto your headset in one of six orientations. There are four 'flat' orientations, with the device on top of your head and the USB cable in one of the four possible positions : at the front, the back, the left or right side of your head. Additionally, there are two 'vertical' orientations, with the EDTracker on the side of your headset and the cable coming out of the bottom. Note that we do not advise using the side-mount options on headphones as the magnets within the earcups often interfere with the electronics within the EDTracker.
- Check that the orientation setting within the EDTracker GUI matches how you have your device positioned on your headset. If incorrectly set, the behaviour will be erratic and axes will not match up correctly.
- Before raising an issue with us, check you have the latest software available by checking the website Downloads section (the software version is displayed in the top title bar of the GUI). Also check that there are no firmware updates for the device - the current firmware version of any connected device is shown in the centre section of the GUI. If there is a newer version, the EDTracker GUI will advise you. You can flash the device from within the software.
- 9 times out of 10, any wandering/drifting issues are as a result of incorrect calibration. If none of the above points resolve your issue, and the device is not responding correctly, then it is worth restoring it back to factory defaults and re-calibrating.
- Click About and then Mode, then choose DEV mode. Accept the warning message. The GUI will now show additional information about any connected EDTracker device.
- Click Restore to wipe the device back to defaults.
- From the Help menu, choose Rerun config wizard and follow the on-screen instructions.
- In very rare circumstances some headsets, particularly metallic ones, may have magnetic headbands that cause interference with the device. To rule this out, remove the device from your headset and leave it unattached, then repeat the calibration process once more (leaving it flat on a desk, and manipulating it just in your hands). Once calibrated, test it by moving it in your hands. If the problem no longer exists, it may be your headset causing interference. Contact us with details of your headset and potential solutions.
If none of the above suggestions rectify any issue, please use the Support Centre and open a ticket with us about your problem and we will endeavour to resolve it for you. Please include as much information as possible.